Clinical governance

At NorWest Medical, working in the healthcare market, we understand the importance of transparency and accountability and we are committed to demonstrating how we are working in accordance with current legislation.

We take these responsibilities seriously and have structures in place to ensure good governance of our services, that we continuously learn from experiences to help us improve the safety of those in our care.

Clinical governance is the system through which Norwest Ambulance Ltd are accountable for continuously improving the quality of our services and safeguarding high standards of care.

We do this by creating an environment in which clinical excellence can flourish.

Clinical governance is our quality control system that helps us monitor the quality of care we deliver, ensuring patients remain the focus and priority of everything we do.

At NorWest Medical we have identified several key areas, essential to ensuring we have good clinical governance in place:

  • Strategic capability and capacity
  • Patient, public and carer involvement
  • Risk management
  • Staff management and performance
  • Education, training and continuous professional development
  • Clinical audit and effectiveness
  • Information management
  • Communication
  • Leadership
  • Team working

Who is responsible for governance?

The company Directors have a statutory responsibility for the corporate and clinical governance of our work at NorWest Medical.

It is also the responsibility of all those who are involved in patient care to support clinical governance activity as there is a part for everyone to play in developing, delivering and monitoring the delivery of high-quality care.

Our Directors:

Managing Director: Garry Pamment –

Clinical Director: David Shone –

Safeguarding Director: Helen Murphy –

Financial Director: Jonathan Foxcroft –


Our policies

We have a range of policies in place to ensure good governance and the delivery of high-quality care. These include:

  • Statement of Purpose
  • Health and Safety
  • Quality procedure
  • General Data Protection Regulation
  • Patient confidentiality
  • Uniform and appearance
  • Safe driving
  • Smoking
  • Social Media
  • Incident Reporting
  • Safeguarding
  • Equality and Diversity
  • Infection Control
  • Cleaning
  • Medicines Management
  • Complaints procedure
  • Vehicle policy